At Body Tales, we understand that circumstances may arise where you need to cancel an order for our skincare products. We have established the following Cancellation Policy to provide clarity on the process and terms associated with canceling an order placed on our website.

1. Order Cancellation Period

You may request to cancel your order for Body Tales products only before it ships. We offer a 24-hour cancellation window from the time you place your order. Once your order has been shipped, it is no longer eligible for cancellation.

2. Cancellation Request Process

To request the cancellation of your order, please contact our customer support team as soon as possible. You may reach out to us via the contact information provided on our website or through the communication channels available on your order confirmation or account dashboard.

3. Eligibility for Cancellation

Orders that have already been dispatched for shipping are not eligible for cancellation. However, if your order has not shipped yet and falls within the 24-hour cancellation period, we will make every effort to accommodate your cancellation request.

4. Refund for Canceled Orders

If your order is successfully cancelled within the specified cancellation period (before shipment), you will be eligible for a full refund of the purchase amount, including any applicable shipping charges. The refund will be issued using the original payment method used for the order, and you can expect to see the refunded amount reflected in your account within a reasonable timeframe.

5. Cancellation of Custom or Pre-ordered Items

Please note that certain Body Tales products, such as custom or pre-ordered items, may have specific cancellation terms and may not be eligible for cancellation once the production process has commenced. We will provide clear information regarding the cancellation eligibility of such items at the time of purchase.

6. Confirmation of Cancellation

Upon successful cancellation of your order, you will receive a confirmation email from Body Tales acknowledging the cancellation and providing details of the refund process, if applicable. If you do not receive a confirmation within a reasonable timeframe, please reach out to our customer support team for assistance.

7. Changes to Cancellation Policy

Body Tales reserves the right to update or modify this Cancellation Policy at any time. Any changes to the policy will be communicated through our website or other appropriate channels. By continuing to use our website and place orders for our products, you acknowledge and agree to the terms of the updated Cancellation Policy.

We hope that this Cancellation Policy provides you with a clear understanding of the process and terms associated with cancelling an order for Body Tales skincare products. If you have any questions or require further assistance regarding order cancellations, please do not hesitate to contact our customer support team. Thank you for choosing Body Tales as your skincare provider.